Jorg, Sebastian, and Jayne from the Microsoft Flight Simulator team jumped onto a video tonight to tell us what the status is on the sim and what some of the troubles are. As many of you know, MSFS 2024 launched this morning and the process getting started has been anything but smooth. Here’s the latest!
High traffic, server issue causes rocky launch
The Microsoft and Asobo teams jumped onto a video late in the day to provide an update on how things are going. After a quick introduction, Jorg Neumann, the Head of Microsoft Flight Simulator started in on a bit of what happened. Here’s part of what he said:
We knew the excitement was high for Microsoft Flight Simulator 2024 but frankly we completely underestimated how high and it really has overwhelmed our infrastructure.
Jorg Neumann
Sebastian Wloch, Asobo CEO & Co-Founder, was next up and he went into a little bit more detail talking about their caching server setup running a large database. The system was tested during the tech alpha and was able to handle 200,000 people just fine but clearly the huge increase in scale has pushed the system over the top.
He reports that they limited access for a short while, recovered the system, tried to increase access again and that didn’t go according to plan.
I’ve been on some tech roll outs that went like this and I feel for them. There’s always an element of chaos when you unleash something like this and even having the backing of Azure web services is clearly not enough to handle all that’s coming at them. Such is the excitement for this sim. It’s great to see on one hand but obviously a huge issue on the other.
The video was paired with the following statement on the MSFS website:
We have worked hard with our partners, including Asobo and others, to bring you an amazing sim experience. The excitement for the sim today has been overwhelming, but we encountered an issue with one of our services handling the new systems in the game like career mode and various missions. The server responsible for handling data requests got overloaded, causing delays and errors.
As a result, players are experiencing long loading times and missing content like aircraft. We have solved the issues and are now bringing players in at a steady pace. We sincerely apologize for the inconvenience and appreciate your patience. We will keep you updated on our social channels, forums, and website. Thank you very much for all your feedback and support.
Hopefully this all gets sorted out soon!
Stormbirds 
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